30 Days Money Back Guarantee
If for any reason you are unsatisfied with our service within the money back guarantee period, simply notify us and your contract fees will be reversed. No advanced notification required, no paperwork, no red tape, no catches whatsoever.
A 30 Day Money Back Guarantee applies to the following services only:
- Shared Cloud Web Hosting
- Reseller Hosting
15 Days Money Back Guarantee
A 15 Days Money Back Guarantee applies to the following services only:
- Managed Secure VPS Hosting
- Unmanaged VPS Hosting
Please Note: Due to the nature of the product, the money back guarantee does not apply to any licenses sold or leased to you (e.g. Operating System licenses), domain name registrations/transfers/renewals and SSL Security Certificate products. The Money Back Guarantee period starts when the account is initially activated regardless of any promotions used or free trial periods.
All our Money Back Guarantee policies are backed by providing a full refund. To receive a full refund at the end of 15 days money back guarantee period, the customer must have no unpaid invoices for any products or services supplied by RedyHost®.
If your server isn't available for the guaranteed amount of the time within a given month, we will give you a pro-rated credit for the time.
While we rarely have server issues that result in downtime, we admit that short lapses in service can happen. When they do, you shouldn't have to pay. Which is why we drafted our unique 99.95% Uptime Guarantee. Many hosts offer "uptime guarantees" but make no mention of what happens if they don't meet their posted uptime figure. We stand behind our network reliability by offering you a pro-rated credit for any downtime outside of our guaranteed window.
Please note that this guarantee applies only to unscheduled outages. Occasional planned server/network maintenance may be necessary. In all but the most urgent cases, we will send out an email notifying customers of maintenance that is to be performed. When notice is sent at least two hours prior to service interruption, the outage does not qualify for our uptime guarantee.
Backed by Pro-Rated Service Credit.
Service credits are calculated as follows:
Shared Hosting, Reseller Hosting
- 100% - 99.90% uptime : No credit
- 99.899% - 99.5% uptime : 5% credit
- 99.499% - 99% uptime : 10% credit
- 98.999% - 98% uptime : 15% credit
- 97.999% - 95% uptime : 25% credit
- Less than 95% uptime : 100% credit
- 100% - 99.95% uptime : No credit
- 99.949% - 99.9% uptime : 5% credit
- 99.899% - 99.8% uptime : 10% credit
- 99.799% - 99.5% uptime : 15% credit
- Less than 99.5% uptime : 100% credit
Contact our billing department to request a service credit in accordance with our Uptime Guarantee.
Notes: Service credits issued for downtime are issued in the form of credits to your RedyHost® account, and will be automatically applied to future invoices. Cash refunds will not be issued as a result of downtime. Site availability guarantee does not include downtime that is out of RedyHost® control, including but not limited to: upstream network outages, internet backbone congestion, outages caused by acts of god, and facility power failures. Account must also be in good standing & not in violation of our Terms of Service or Acceptable Use policies. Service credits should be requested at the end of the month for the current month or beginning of the month for the previous month. Back credits will not be applied.
Please note that the uptime guarantee is not applicable towards unmanaged VPS.