Our experienced technicians and system administrators are standing by to assist you.
- Knowledgebase
- Submit support ticket (clients only)
Note: Due to the highly technical nature of many support incidents we strongly encourage utilizing the support ticket method to ensure proper communication and incident resolution.
Our knowledgebase contains extensive amount of technical information and step-by-step videos. RedyHost advises its customers to search our interactive knowledgebase prior contacting our help desk.
Response Expectations
- Sales/Accounts: Email enquiries submitted during business hours (9:30AM-5:30PM, M-F, Excluding Australian Public Holidays) will be replied to within 3 business hours. Any enquiries submitted outside these hours will be responded to within the next business day.
- Technical Support:
- Email Support: Enquiries submitted via our support desk will receive a response within 30 minutes, 24 hours a day, 365 days a year.
- Phone Support: Is available to premium support customers (telephone 1300 66 2 100) during business hours (9:30-5:30PM, M-F, Excluding Victorian Public Holidays).
- Chat Support: Is available 27/7/365 to all RedyHost customers. To activate chat window - click RedyHost Support button below.
Client account login
Our billing and account management system allows our customers to manage
- Web hosting products and services,
- VPS products and services,
- Domain names and nameservers,
- Client contact and billing details,
- Support tickets history,
- Emails and email history.
Login to your account to manage your products and services.
Clients access to cPanel hosting control panel
For cPanel hosting control panel client login, navigate to http://yourdomain/cpanel
Reseller access to WHM web host manager
Use this URL to access your reseller WHM web host manager: https://my.RedyHost.net.au:2087/
RedyHost nameserver IPs can be retrieved via our knowledgebase
